We guarantee everything we repair or sell for ONE YEAR from the date of delivery unless otherwise stated in writing to the customer. This means we guarantee items against faulty workmanship, materials or manufacturing defaults. This includes such things as gemstones becoming loose or falling out and warrantees the parts that we made or repaired will not break in the areas where we worked.
Specific Item Guarantees
Ring Sizing
If we size the customer’s actual finger and the size is incorrect, we will resize the customer’s ring at NO CHARGE within 30 DAYS from the date of delivery. If we did not get to size the customer’s finger and the ring was a custom or special order or a sale from us, we will resize the ring one time only at no charge, within 30 days of the delivery date from our store.
If we size a ring to the customer’s requested size and the size is incorrect, we will charge to resize the ring. (Example: We recommend the customer should wear a size 5 and the customer requests a size 6. After sizing the ring is too loose, there will be an additional sizing charge. In such cases, it will be mark clearly on the envelope “Per Customer Request”.
We can only guarantee our ring sizing from the customer’s finger. We cannot be given another ring to go by for size and be accurate.
The ring size on a ring will not change, but because a customer’s finger can become larger or smaller, we can only guarantee ring sizing for 30 days from date of delivery of the ring.
Regular priced rings from our showcase, when possible, are sized free of charge up to two sizes larger or any size smaller. The charge after 2 sizes is the regular price for 1 size up (plus each additional size if over 3 sizes up). Sale items may have a charge for sizing.
Setting Requirements for Gemstone Loss
Loss of any prong set stone with 3 or less prongs.
Loss of round claw set stone over ½ carat unless it is set in six prongs gold setting or a four prong platinum setting.
Loss of any prong set stone unless it has the following number of prongs.
Cut - # of Prongs
Emerald Cut - 4
Oval - 6
Marquis - 6
Pear shaped - 5
Heart - 5
Trillion - Must have “V” prongs
Princess - Must have “V” prongs
4. Prong-set stones that have thin prongs, missing prongs, or stones that are set crooked, leaving a much shorter prong on one side of the stone than the other.
5. Silver or base metal claw settings under 1.2mm thickness.
6. Bead setting where the beads are badly worn or some beads are missing. Stones that are set uneven, leaving part of the girdle of the stone beyond the surface of the metal.
7. Loss of a tension set stone that is not set in platinum.
8. Unusual requests that we have never been done before or deemed to be not structurally sound.
9. Channel setting where either the channel is very thin, torn, or uneven across the stones OR there is no support underneath the channels.
Items Not Guaranteed
Damage caused by client, by accident or otherwise including excessive wear and tear.
Gemstone scratching, chipping, cleaving or fracture once the item leaves our premise.
Gold or rhodium plating.
Glued items, which includes most bead and pearl items that do not have four claws or beads. We advise these items do not have contact with excessive moisture.
Beads and pearls that are strung on thread, steel cable or cord.
Estate jewellery sold “AS IS”.
Enamel and inlay stone items.
Lost items. Item must be present to repair or replace.
Tightening & Checking
Tightening stones: Our extra fee charged to check & tighten stones will warranty against stone loss for one year as long as the stones are set as described in Setting Requirements for Gemstone Loss
“Checking Links” or “Check all/others”– When asked to “check links” on rivets, chains, bracelets, clasps, etc., we cannot guarantee their loss or durability. Many items cannot be checked without taking them completely apart. This will cause the item to have to be repaired because of the disassembly. Many items that are wearing “OK” today may have a problem days or weeks later. We can only guarantee section, gem or area that we actually repaired, not ones that we visually inspected.
Retipped prongs on stones- we cannot guarantee the loss of a stone when we do not retip or reprong all of the prongs (or replace crown or bezel).
Gems & Diamonds
We do not guarantee that a diamond or gemstone, once taken out of our store will not chip, break, scratch, or fracture. We strongly suggest insuring your jewelry with your homeowner’s policy. They will pay for the damage.
We cannot be responsible for the further fracture or damage to stones or diamonds that are received from the customer that are already damaged, chipped, broken, or have large inclusions or imperfections. We will always attempt to inform the customer of these risks at take in or before proceeding with the repair or installation work.
Sales, Refund and Exchange Policy
Showcase Items
We will refund or exchange any item that was sold by us as a stock item from our showcase within 30 days of delivery, as long as it was not altered from it’s original showcase condition. Item must be unworn, unaltered, including ring sizing.
Items that have been discounted during an advertised sale will be considered a “FINAL SALE”.
We warranty products to be free from manufacturer’s default (unless noted) for a period of one year. After the 30 day period we will repair or replace original item only (no refund).
Estate items are sold “AS IS” and are not covered by our warranty but can be exchanged or refunded within the 30 day period.
Special Orders and Memo Goods
A Special Order item normally cannot be refunded. A deposit of one third of total estimate is required to proceed with order. Items are non-returnable/exchangeable, unless we or the supplier fail to deliver the correct product or deliver the item past an agreed upon deadline delivery date.
Gemstones and ready-mounts requested from our regular Canadian suppliers will send goods on memorandum for an approval period of 10 days. These goods can be returned if they are not to your satisfaction without penalty. A deposit is not required to view diamonds and gemstones and some ready-mounts. Gems and mounts from outside Canada require one third deposit and are non-returnable/exchangeable, unless we or the supplier fail to deliver the correct product or deliver the item past an agreed upon deadline delivery date.
Custom Orders and Commissioned Items
Custom items are non-refundable and non-returnable. We take great care throughout the process to ensure that we follow your directive. We do not proceed without approval on quotations, drawings, renderings and models. We have built our reputation on integrity, trust and meticulous service.
We reserve proprietary rights and copyrights for all designs, including but not limited to the right to re-create any design, mold, model or part. All designs, models and molds used as part of this contract remain the property of FireWorks Gallery and will be retained as such.
Limits of Liability
Articles without declared value stated, shall be assumed to be valued under $100. We do not assume responsibility of the loss an item over $10,000 appraised retail value. Please be sure to self-insure valuable items before leaving them with us. We are not responsible for items left over 90 days. In the case of loss or damage to the item(s) herein described, the responsibility will be limited to the cost of repair or replacement of the lost or damaged item(s) with similar items having a comparable retail value.
We thank you for your purchase and for allowing us to act as your personal goldsmith. As a team, we take pride in our trade and product and will do all we can to offer you complete jewellery services which meet or exceed your expectations.